Trademarked franchise features
Over the years we have developed numerous competitive advantages that have allowed us to become highly successful, profitable and to easily differentiate from the competition which has enabled us to avoid competing on price but focus on competing on services. Some of them are:
Skilled Trades Network ™
For the vast majority of construction companies the sourcing of reliable, qualified and skilled labor has always been one of the most difficult challenges to overcome. Not only has the number of skilled workers decreased over the years but also the needs of today’s consumers have increased resulting in a perfect storm causing many companies to struggle to find employees. Added to these issues, a large number of skilled tradespeople choose to go into business by themselves in hopes to achieve, the oftentimes elusive, American Dream which in turn reduced the availability of skilled workers. Regrettably, staying in business is a lot more difficult than starting one and as a result many construction companies that take advantage of the abundant supply of subcontractors find themselves with a revolving door of trades as these small outfits tend to go out of business quickly, many in the first year. Construction companies affected by this issue find themselves having to be hiring new subcontractors all the time creating continuity and quality problems in their operation. At Smarter Remodeling we identified this issue early and dedicated a good portion of our time and resources until we found a solution. With a creative approach that benefited all the stakeholders: Subcontractors, customers and us we created the Smarter Remodeling Skilled Trades Network™ .
On Time On Budget Guarantee ™
What is this guarantee? Our On-Time, On-Budget Guarantee is an exclusive benefit Smarter Remodeling offers to our customers. This guarantee provides customers with peace of mind by ensuring the Completion Date promised at the contract signing will be honored or the Company will pay a financial penalty for missing the deadline. The On-Budget portion of the guarantee provides assurances that the Company will complete the scope of work listed in the construction agreement for the price that was agreed on it. No increase in price will be generated by Smarter RemodelingThis Guarantee aims to remove two of the biggest fears most homeowners have when tackling a construction project.
- Will my project cost a lot more than anticipated?
This is one of the most common complaints in the construction industry as many unethical contractors use a lower price than to get a contract signed and then start sending change orders to make up the difference. We are so confident in our numbers that we can offer a guarantee your project will be completed for the price we quoted. No excuses.
- Will it be finished within the timeframe promised?
The second most common issue homeowners find during a construction project is that it tends to linger unfinished for a long time. Much longer than anticipated. . With our On Time Guarantee we remove the uncertainty of when the job will be completed.
Concierge Experience ™
As construction companies evolve from single-person operations to multi-million-dollar operations, a common unintended consequence is the degradation of the quality of their customer service. They lose sight of the role that their high-quality, relationship-based customer service played in exceeding their clients’ expectations. They forget that it was this personalized approach to each and every customer and project that made the process such a successful and rewarding experience for everyone involved. In that spirit we created the Smarter Remodeling Concierge Experience™: a unique approach that includes a Welcome Concierge, a Design Consultant, a Project Manager, a Design Concierge and a Client Concierge. Together, they will assist you with everything from color and material selections to scheduling and updates to make sure you are always up-to-speed and informed on the progress of your project. Whatever you might need, your Client Concierge is ready to assist you throughout the entire process. Because we don’t just want you to have a good experience; we want you to have THE experience. The Smarter Remodeling Concierge Experience™. Tailor-made to fit you.
Construction Academy ™
As we launched our Smarter Remodeling Skilled Trades Network, we realized that a critical part to the success of our trades will be continuing education. But not just standard education they can find online but trade and business specific content they can apply to their everyday operations. The vast majority of education available is just cookie-cutter generic material that might or might not apply to our trades. We wanted to provide them with unique learning experiences that will enhance their business as well as our customers experience so we created the Smarter Remodeling Construction Academy™
All our Skilled Trades are required to attend the Smarter Remodeling Construction Academy™ to be able to qualify for initial inclusion in the Smarter Remodeling Skilled Trades Network™ and every year to continue being part of the network. This is a free service to our trades but invaluable at the same time. For them and for our customers. As this education allows us to teach them our core values and company culture from the very beginning which in turn guarantees that every person in your jobsite performs to the Smarter Remodeling® standards.
For too long skilled people couldn’t afford to get the quality of education larger companies were getting as the cost of attending classes was sometimes prohibitive.
Not any longer.
Once again, we are revolutionizing the industry by offering free education to every qualified trade that’s part of our Smarter Remodeling Skilled Trades Network™
Because we don’t want to have all the knowledge and keep it to ourselves like the rest of the industry.
And we are not happy with waiting for change
We create it